Shipping & Returns

 

Shipping Policy 

At Quilled Creations we work hard to get your quilling supplies into your hands as quick as possible.  The following rates apply for shipping.

Shipping within United States
We ship the majority of orders by USPS Priority Mail (typically 3-4 days). We charge a $5 Flat Rate for this service. Orders over $75 are shipped free in the USA.  During the checkout process, you may also select to have your order shipped by USPS Express Mail (1-2 days). The cost of this service depends on the weight of your order and will be determined as you are checking out.

Shipping to International Destinations
We ship our products all over the world! The cost of shipping depends on the weight of your order. You can enter your order on our website and, as you are checking out, you will be presented with multiple shipping options and costs. We do not offer free shipping to international destinations.  Shipping options include First Class Mail, Priority Internatioal and Express International shipping. If you select First Class International, we do not guarantee delivery and lost orders will not be refunded or reshipped. First Class shipments may take several weeks to arrive. All international orders may have additional customs fees or taxes levied by your government. We have no control over this and have no way of knowing how much these fees may be.

Shipping for Store Owners and Teachers
Wholesale customers will be charged the actual shipping cost we are charged by the shipping company.  We will try and find the best rate for you!  You may also provide a shipping account number that we can use to ship your products to you.  

Return Policy 

Customer satisfaction is very important to us.  If you are not happy with any of the products you receive from us. Please contact us so we can arrange to have the product(s) replaced or refunded.  Please note the following:
  • Products can only be returned within 30 days of receipt of your order.
  • You are responsible for the cost of shipping merchandise back to us.
  • Shipping and Handling fees will not be refunded.
  • All returns must be in the original packaging.