Customer satisfaction is very important to us.  If you are not happy with any of the products you receive from us. Please contact us so we can arrange to have the product(s) replaced or refunded.  Please note the following:

• Products can only be returned within 30 days of receipt of your order.
• You are responsible for the cost of shipping merchandise back to us.
• All returns must be in the original packaging.
• There is no return or restocking fee.

At Quilled Creations we work hard to get your quilling supplies into your hands as quick as possible.  The following rates apply for shipping:

Shipping within United States
$5 Flat Rate - US Priority Mail (typically 3-4 business days)

Shipping to Canada
Minimum $5 fee. You will be contacted by email if any additional fees are needed. All orders are shipped by airmail (typically 7-10 business days).

Shipping to other international destinations
Minimum $10 fee. You will be contacted by email if any addtional fees are needed. All orders are shipped by airmail (typically 7-10 business days).

Please note that for international orders, as mentioned above, additional shipping charges may apply.  We will always contact you before adding any additional shipping charges to your order.  If you find that the charges are too high, you can cancel your order for a complete refund. Also note that there may be additional customs fees or taxes levied by your government. We have no control over this and have no way of knowing how much these fees may be.

At Quilled Creations we greatly value our customers and their privacy.  We have never and will never give out any of our customer information.

We accept the following payment methods:

• MasterCard
• Visa
• PayPal

All payments can be made online through our secure shopping cart system or by calling us. Orders can also be mailed in with a check or money order to:
Quilled Creations
PO Box 492
Penfield, NY 14526